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When talking with someone who shouts us one tends to elevate the voice to replicate it. But this is not the best way to treat it, because the voice level will tend to be increasingly is going to be more high and the relationship starts to become more tense. If you have read about Prudential already – you may have come to the same conclusion. 4 Give what you hear: while listening to it in the case of look at what times can expose their own feelings about what the person is talking about. Try to answer him understanding with phrases as it seems that this was very frustrating for you, etc. In this way the other person will be aware that you are paying attention. 5.Cambie the focus of the anger of the other person: when someone is very angry one of the things that you have to do is to make you change your emotional state. This can be achieved by interrupting the speech of the other and changing the topic hub.

Some ways to achieve this are: Call it by name: when you begin to talk about calling him by his name. Then the other person will stop for a moment and will attend to what you are saying. Say wait a second: these words spoken with some calm achieve stopping for a moment to the angry person and change the focus of the topic. 6 Emphasize the points of each other: the best thing you can do is stop the person and telling them what you’re trying to say is there repeat what was listening. In this way the other person will realize that you gave it importance and then listen to their point of view on this topic which is angry.

7 Please list what is heard: when a person is angry begins for the part in which as she is right. Then you should list him the facts objectively in order to reconstruct the story and thus changing the focus of anger. 8. Does not have why give the reason, but also tell him that he is wrong. When someone is very angry it is very difficult to make him change his mind. But you can soothe it with phrases such as: all yours would have done the same thing or understand how you feel, etc. 9.Get a solution: If you don’t know how to help that person, ask him. If you know how to help her list steps you must take to solve the problem. If view is not in a position to solve the problem try to seek help. Tell him that you want to help. That way the other person will notice that really matters to you and is willing to help you. 10 Remove the following phrases: If you bring a little if you let me talk to you is being unreasonable exactly what is your problem?These phrases that manage are exacerbating the problem and intensify the anger of the person who speaks to us. To this is added, the suggestion that if you notice that the person is uncontrollable best thing you can do is to go. Appropriate comments can be that you will find someone that resolves the problem and thus be able to takeoff from the situation which is not participating. Remember also, that if it is with a person angry while you stay calm can handle the situation. Ultimately, you must know manage emotions, remain calm, be balanced and confront the situation with much serenity and optimism get ahead.