ECM Introduction

Customer relationship management and enterprise content management in the building materials trade which began about 130 years ago, with a horse-drawn carriage and a penny-farthing, has become a leading company in the building materials trade in Schleswig-Holstein. The Wan group is represented in six locations in Schleswig-Holstein. In its fourth generation as a family-run operation stands for innovation and tradition. The customer and his needs are always at the Centre of the considerations in WIGGER. As a partner of the first hour, WIGGER belongs since 1964 Hag construction group. This partnership is a guarantor of market offerings and outstanding services the Wan group is working on the continuous development, as well as the continuous improvement of the processes.

In the future faster and more flexible customer wishes to respond, the company decided to introduce the bpi sales performer. A focus of CRM application at WIGGER are the drop analysis, the flexible queries and comprehensive statistical analysis. Christian WIGGER, “Management Wan Group notes: we have for bpi solutions decided, since the user friendliness and the appearance of the work surface meets our requirements.” In addition to the CRM solution, bpi solutions at WIGGER leads the ECM solution runningECM of optimal systems runningAn ECM. Here is the centralization of incoming and outgoing documents in the foreground, as well as a customized storage of all data and information. The distribution and processing of paper-based and electronic data will be done through ad hoc workflow as well as process-oriented.

BPI solutions will realize the integration and data migration from the existing ERP software HIBIS of the HA data service IT service GmbH. The solutions convince with their adaptability and the ability to edit all processes without media discontinuity at WIGGER. Thus, not only the service processes are accelerated, but in addition the analysis options improve the quality of data stocks sustainably. So the company benefits in the future a transparent flow of information and shorter reaction times. About bpi solutions they bpi solutions gmbh & co. kg, software and consulting in Bielefeld, supports its customers 20 years successfully with a company-wide solution concept of easy to use standard software and industry-oriented solutions in the furniture industry, logistics, and other industries. The performance spectrum ranges from consulting, through the design and development of to the integration of new applications. Focuses on the optimization and automation of business processes in marketing, sales and service. Is based on the own products and solutions in the areas of customer relationship management, cross media publishing, supplier relationship management and integrated portal solutions. The solutions help the indoor and field staff as well as customers fast communication channels to build and comprehensive information available to suppliers and partners. In addition is bpi solutions as a system integrator in the fields of Business process integration, document management and archiving works. The solutions based on standard technologies leading manufacturers such as dataglobal GmbH, insiders technologies GmbH, inspire technologies GmbH, OPTIMAL SYSTEMS GmbH, which integrate not only systems, but also allow for business process modeling, monitor processes and evaluate results, make the optimization of business processes to provide real time information are the starting point. Through innovative process integration, effective data management and audit-proof archiving companies achieve significant efficiency gains and through proactive, secure their competitive advantage.